PEPLINK TRAINING

From Zero to Deployment-Ready

Hands-on Peplink training delivered by PCE-Trainer certified engineers. Build real skills on real hardware, and walk away ready to design, deploy and manage Peplink networks with confidence.

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WHY TRAIN WITH US

Taught by Engineers, Not Salespeople

Our training team holds the Peplink Certified Engineer Trainer (PCE-Trainer) certification. Every course meets the same technical standard Peplink themselves require. No reading from a manual. These are engineers who configure, troubleshoot and deploy Peplink networks every week, across broadcast trucks, container ships, festival sites and multi-site enterprise rollouts.

Most vendor training follows a pattern: slides, a recorded demo, a quiz at the end. That approach produces people who can pass a test but freeze when a real tunnel goes down. Our courses are built around live hardware. Participants configure real Peplink routers, build real SpeedFusion tunnels and troubleshoot real failure scenarios. When the course finishes, the skills are already tested under pressure.

As a Peplink Gold Partner, we maintain a full inventory of hardware for training purposes. This includes Balance routers, MAX cellular devices, HD series multi-WAN appliances, and AP One access points. Participants work with the same equipment they will encounter in production environments, which means no surprises when they begin deploying.

COURSE CONTENT

What You Will Learn

The standard programme covers the full Peplink product range and the core skills needed to plan, configure and maintain Peplink-based networks. Content is structured into modules so courses can be adapted to the experience level of each group.

Module 1: Peplink Hardware Overview

A hands-on introduction to the Peplink hardware range: Balance series for wired multi-WAN deployments, MAX series for cellular connectivity, HD series for high-throughput environments, AP One for access points. Positioning of each product family, typical deployment scenarios and how to select the right device for a given use case. By the end of this module, participants can confidently recommend hardware for any project brief. Honestly, knowing when a B One is enough and when you actually need an HD4 MBX is half the battle.

Module 2: Basic Configuration

Initial device setup: WAN configuration for Ethernet, cellular and Wi-Fi as WAN connections, LAN settings, DHCP, VLANs and basic firewall rules. Firmware updates, backup and restore procedures, and the factory reset process are all covered. Each concept is demonstrated on live hardware, and participants replicate the configuration on their own lab units before moving on.

Module 3: SpeedFusion Setup

SpeedFusion is the core technology that sets Peplink apart, and it gets the time it deserves. VPN profiles, bonding versus hot failover, WAN smoothing, forward error correction and bandwidth allocation. Participants build SpeedFusion tunnels between paired devices and test failover behaviour by physically disconnecting WAN links. Nothing teaches failover like yanking an Ethernet cable during a live test. SpeedFusion Cloud is also covered for deployments where a remote FusionHub is not available.

Module 4: InControl2 Management

InControl2 is Peplink's cloud-based management platform, and it is essential for any deployment beyond a handful of devices. Device onboarding, group-based configuration templates, firmware scheduling, reporting and alerting. Participants push configuration changes across multiple devices simultaneously and use InControl2's mapping features for fleet visibility. Skip this if your fleet is under ten devices; come back when you outgrow manual management. The API is also covered for organisations that want to integrate InControl2 with their own monitoring tools.

Module 5: Troubleshooting

Troubleshooting skills separate competent engineers from those who ring vendor support for every problem. Diagnostic tools built into the Peplink web interface get covered in depth: active sessions, event logs, speed tests and packet capture. Structured troubleshooting workflows for common issues: WAN failover not triggering, SpeedFusion tunnel instability, cellular signal quality problems, DHCP conflicts. Participants work through fault scenarios on lab hardware to build the muscle memory that matters at 2am on a Saturday.

Module 6: Advanced Topics

For experienced teams: OSPF and BGP routing with Peplink devices, PepVPN mesh topologies, captive portal configuration, content filtering and high-availability clustering. Integration with third-party systems is covered too, including SNMP monitoring, syslog forwarding and SD-WAN policy-based routing. The scope of this module is always tailored to what the group actually needs.

TRAINING FORMATS

Training, or a Targeted Workshop?

Formal training covers the full Peplink syllabus and is the right answer when a team needs general competence on the platform. A targeted workshop is often better. It focuses on the specific problem your team is solving right now: a deployment in flight, a failure mode you cannot diagnose, a sector you are entering for the first time. We will tell you honestly which is the better fit.

Targeted Workshop

One or two days focused on exactly what your team needs. We scope the workshop with your engineers up front, build the agenda around your hardware, your topology and your deployment timeline, then run it as a working session rather than a lecture. Output is concrete: a configured device, a documented playbook, a resolved failure mode. Often more useful than a standard course for teams with a specific Peplink problem in front of them.

Workshops can also be used as scoping engagements ahead of a larger deployment, giving your team confidence in the architecture before commitment.

Remote Training

Delivered via video call with access to our shared lab environment. Participants connect to real Peplink hardware remotely, configuring devices and testing failover scenarios through a secure tunnel. This format works well for distributed teams or organisations that want to avoid travel costs. Sessions run for half days to keep attention sharp, typically spread across three or four days.

Our remote lab gives each participant their own Peplink device pair, so everyone configures and troubleshoots independently rather than watching a single shared screen.

On-Site Training

We bring the hardware to you. Our training team arrives with a complete lab kit: routers, access points, SIM cards, Ethernet switches and pre-configured scenarios. On-site training is ideal for larger teams or for organisations with specific security requirements that prevent remote access. We can also incorporate your own production hardware into the exercises if you are preparing for an upcoming deployment.

On-site courses typically run as two or three full days. We adapt the schedule to fit around your team's operational commitments.

Hosted Session

For smaller groups or individuals, we arrange focused training at a mutually agreed venue. We bring the full lab kit, set up the network, and run the session as if it were on-site at your premises but without the workplace distractions. Particularly suited to MSPs sending one or two engineers for intensive Peplink upskilling, or to teams who want to combine training with a working visit.

We will recommend a venue based on where participants are travelling from and the scope of the session.

CUSTOM PROGRAMMES

Training Built Around Your Deployment

Standard courses cover the full Peplink platform. But if you have a specific deployment on the horizon, a custom training programme is often more valuable. We design bespoke courses around the exact hardware, topology and use case your team will face.

A maritime operator preparing to roll out MAX Transit units across a fleet will need very different training from a broadcast integrator configuring SpeedFusion bonding for live camera feeds. We tailor the content, the lab scenarios and the assessment criteria to match.

Custom programmes begin with a scoping call where we identify the key skills gaps and the specific Peplink products involved. We then build a course outline, source the correct hardware for the lab environment and deliver the training on a schedule that suits your rollout timeline. If the deployment is already underway, we can structure the training as working sessions where real configuration tasks double as learning exercises.

Past custom programmes have covered topics including:

Multi-cellular bonding for outside broadcast vehicles using MAX HD series
Maritime VSAT and cellular failover with SpeedFusion Cloud
Large-scale InControl2 management for enterprise multi-site rollouts
Captive portal and content filtering for education deployments
High-availability clustering for critical infrastructure sites
SD-WAN migration from legacy MPLS networks to Peplink Balance

CERTIFICATIONS

The Three Peplink Certification Programmes

Peplink runs three certification tracks. We deliver training across all three, with a focus on PCE for engineers and integrators. Each cert sits at a different level and is suited to a different role on a delivery team.

PCSS

Sales Specialist

Understand the unique possibilities that Peplink technologies offer. Learn how the products work together to provide the best fit for any deployment. Aimed at account managers, pre-sales and channel teams who need to position Peplink credibly without needing to configure it.

Typical participant: BDM, account manager, pre-sales consultant, channel partner.

PCA

Certified Associate

Explore the ecosystem in which Peplink devices and technologies operate. Master the management platforms (InControl 2, InTouch) and control networks with expertise. The right level for first-line support, NOC engineers and customer operations teams.

Typical participant: NOC engineer, first-line support, network operations, customer success.

PCE

Certified Engineer

The technical credential. Dive into the technical details of Peplink hardware, perform expert network design, and troubleshoot like tier-2 support. PCE is the certification that opens up Peplink partner programme tiers and preferred pricing. It is also a requirement for many enterprise procurement processes.

Typical participant: senior network engineer, deployment lead, MSP technical staff, integrator.

OFFICIAL RECOGNITION

Listed on Peplink’s Official Trainers Page

The Tech Factory’s lead engineer is listed on the official Peplink trainers page as a UK PCE Trainer. That listing is by Peplink, not by us. It means courses are delivered to the same technical standard as Peplink’s own internal training, and any certificate issued counts towards the same partner programme requirements.

For procurement teams who need to verify credentials before approving training spend: peplink.com/training lists every authorised trainer globally. Look for Adam Steadman under UK.

This matters because Peplink certifications administered by listed trainers are recognised within the partner programme. Training from non-listed sources is not.

EXAM PREPARATION

PCE Exam Preparation in Detail

PCE is the most technically demanding of the three certifications. Courses are structured to cover every topic on the PCE exam syllabus. Not teaching to the test, but participants who complete the standard or advanced courses leave with the knowledge and hands-on experience needed to pass. Practice questions, scenario walkthroughs and targeted revision sessions cover the areas where candidates commonly struggle.

The PCE exam itself is administered by Peplink. We help candidates register, prepare their study plan and schedule their exam at a time that gives them enough room to revise. Our pass rate speaks for itself: the overwhelming majority of candidates who train with us pass on their first attempt.

For organisations that want to build a team of certified engineers, we offer group PCE preparation packages. These include pre-assessment testing to identify individual knowledge gaps, targeted training to address those gaps and post-exam follow-up to ensure the certification translates into real-world competence.

WHO BENEFITS

Training for Every Role

Courses are designed for technical professionals at all levels. Whether your team has never touched a Peplink device or you need to upskill existing staff on advanced features, the content is built to match.

IT Teams Deploying Peplink for the First Time

Your organisation has chosen Peplink as its connectivity platform, and now your team needs to understand how to configure, manage and maintain it. Foundation courses take participants from unboxing through to a fully operational network: basic WAN setup, VLAN configuration, SpeedFusion tunnel setup, InControl2 onboarding. By the end of the course, your engineers can troubleshoot common issues independently and escalate intelligently when needed.

MSPs Adding Peplink to Their Portfolio

Managed service providers see strong demand for SD-WAN and cellular bonding solutions from their client base. Adding Peplink to your service portfolio opens up recurring revenue opportunities through hardware sales, deployment services and ongoing management contracts. Our MSP-focused training covers the commercial and technical sides: which products to recommend for different client profiles, how to price managed Peplink services, and the technical skills to deploy and monitor client networks through InControl2. We also cover the Peplink partner programme requirements and how PCE certification fits into your growth strategy.

Integrators Building Peplink into Solutions

Systems integrators who build Peplink into larger solutions need deep technical knowledge and the ability to configure complex topologies. Our advanced training covers multi-site mesh VPN configurations, OSPF and BGP integration, API-driven automation through InControl2 and hardware selection for specialist environments such as vehicles, vessels and temporary sites. We work closely with integrators to ensure the training aligns with their specific solution architecture and deployment methodology.

AFTER THE COURSE

Post-Training Support

Training is only valuable if the skills stick. Real questions tend to surface weeks after a course ends, when participants begin applying what they learned to production environments. That is why every training engagement includes access to our engineering team for follow-up questions after the course concludes.

Post-training support covers configuration advice, troubleshooting guidance and best practice recommendations. If a participant encounters a scenario they did not cover during the course, they reach out to the same engineers who delivered the training. No call centre queue, no ticket system, no waiting for a callback from someone who was not in the room.

For organisations with ongoing training needs, we offer annual training partnerships. These include refresher sessions when Peplink releases major firmware updates, onboarding courses for new staff joining the team, and access to our knowledge base of deployment guides, configuration templates and troubleshooting checklists. This ensures your team stays current as the Peplink platform evolves and your network grows.

We also provide written course materials and lab exercise documentation for every participant. These serve as a reference guide long after the training session ends, covering the exact configurations and procedures demonstrated during the course. For organisations that run internal knowledge sharing sessions, we can provide materials formatted for re-use in team presentations.

WHAT TO EXPECT

The Training Experience

Every course follows a structured pattern, but the content is always adapted to the group. Before the training begins, we send a pre-course questionnaire to understand each participant's current experience level and their specific goals. This allows us to pitch the content correctly and focus on the areas that will deliver the most value.

Sessions alternate between instructor-led demonstrations and hands-on lab exercises. We aim for a 40/60 split: 40 percent demonstration and explanation, 60 percent hands-on configuration and troubleshooting. This ratio keeps participants engaged and ensures they build genuine skills rather than passive familiarity.

Group sizes are kept small, typically between four and eight participants. This ensures everyone gets sufficient time with the hardware and direct access to the instructor for questions. For larger teams, we run multiple cohorts or add a second instructor to maintain the quality of interaction.

At the end of each course, participants complete a practical assessment that tests their ability to configure a Peplink network from scratch, including WAN setup, SpeedFusion tunnel creation, InControl2 onboarding and basic troubleshooting. Those preparing for the PCE exam receive a detailed report highlighting any areas that need further revision before sitting the certification test.

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